Optus Defacto Cable Cap Condemned
Oz telecommunications company Optus has been condemned by a consumer watchdog for advertising its cable service as unlimited download when it was effectively capped. The Australian Competition and Consumer Commission has called for Optus to repay all customers who had their cable service terminated by the company’s Acceptable Use Policy (AUP). While claiming to offer unrestricted downloads, Optus@Home used an “Acceptable Use Policy” to disconnect customers without notice who used significantly more bandwidth than the average user. Optus@Home chief executive officer Chris Chapman has responded by saying the unlimited download offer was “an urban myth”, and was always subject to an AUP. Which, of course, is why Optus has since removed all reference to unlimited downloads from its advertising.
I think it’s fair to say that the major telecommunications companies in this country are lying, cheating incompetents. As another example, Bruce has been waiting a year now for cable service to be installed by Telstra, and after countless “next month” promises has had to resign himself to an endless wait (which continues). For those of you overseas, this is why most Australians are still on 56K modem connections. Thanks QGL.
Fairfax.com
posted by monty · at 10:12 pm · filed under News
im also disgusted as a optusnet customer how they could get away with these things we should have a right to have unlimited downloads without speed being downgraded the cost for the plans alone are reasonable thow i am sure i am not the only person considering changing providers due to the catches that apply to these plans